Received my package today and was really surprised! This bag is nice and chic looking as well as the accessories. My order took three weeks, just as stated and the tracking was really informative with updated information. My package was packed well, no holes in the outer packing and I like how it was wrapped in one bag and then in plastic, important for the distance it travels. I received a package in state yesterday and the box was totally destroyed! The bag was true to the picture and I am very pleased with their service and can't wait to put in my next order!