After we dispatch your goods,
we will email you a tracking number for the courier company (this will be based on your email preferences). Depending on the chosen courier, there may sometimes be a delay of one working day between dispatching your order from our warehouse in China and obtaining the shipping tracking number. If you have not received a tracking number from us, it probably means that we have not sent out your order yet.
Please be patient.
Most orders take 1-3 days to complete the verification, packing and dispatch process. If you require additional information on the location of your order, please open a ticket in the support system (at support.sammydress.com) quoting your order number(s) and we will assist you.
- Customer Service